Products will be delivered or can be picked up from pickup point only after receiving Confirmation Email from us.
All the users who do shopping from our store, automatically accept our terms and conditions
During Offers, products can be ordered only two per order which are more than 5Kg in weight.
Partial Fulfilled Orders
Orders which are partially fulfilled and incase any expiry products or products not received, we send Coupon Code for that amount.
Incase any wrong Orders placed and requested for refund, partial fee is charged for processing.
All the Free products have completed the Best Before date but they are consumable. The idea of giving these products for free is to reduce wastage of food. So please quality check for this product after opening it and use it carefully. We are not responsible incase any issues occur after Consuming
- Products with Home Delivery option will be delivered till your house but not till door step. Please Cooperate with us in this aspect
- Prices of Fresh Vegetables vary every week. Incase there is increase or decrease in price by the time of dispatch, the quantity will be varied accordingly
- Mangoes once picked up cannot be returned or Exchanged
- For freshly made snacks customer has to get back to us within 1 day of the goods received for any issues or complaints.
- Additional info, As per German rules, atta and some other products come with an added sticker with expiry date and in German language. This is inspected and approved by German authorities
Incase of Wrong Shipping Method Selected, Processing Fee of 2€ is charged if the Order need to be cancelled and ReFunded.
The Product can only be Returned without opening Company Seal and before leaving our Premises.
Incase of Wooden products, or any other products without any fault, the Customers are responsible to send products back to Our Store Location in Erlangen
We have all the rights to make final decision about return conditions
Grocery Shipping Charges
- Free in person pick up at our store location.
- Delivery fee with in erlangen and Herzogenaurach is 5€
- Delivery fee for Germany wide shipping is 7€ for every 23kg. It could take 5 to 7 business days for shipping
Packing & Shipping Process
- Orders will be shipped only from Monday to Friday.
- Order will start processing once the payment is received.
- In case of Orders placed on Friday, shipping will be on next Monday due to pickup schedules.
- All orders are packed after 4pm of the working day. Any orders received after 4pm will be packed on next day.
- Pickup services generally collect Packets during opening hours and before 10Am.
One of our best service to deliver your orders on same day in Erlangen/Herzogenaurach and other cities within couple of days after payment received.
Our Delivery/Shipping work only on weekdays and orders placed in weekend will start delivery process from next working day.
Once Order Placed can only be cancelled if there is issue with items you ordered. If any refund is requested by Customer with out valid reason as above, Transaction and working fee is deducted.
Due to Corona Virus and Restrictions, We Keep your Items at your House Entrance Door or Near Entrance Gate and We will Leave. Please wait at Entrance as soon as you receive call.
All the offers in our Website and Official FaceBook Page are advertised based on Selfpick or During Pickup Point Schedule, for all shipping methods, Processing Fee Might be Applicable.